Frequently Asked Questions

High-speed Internet, water, trash service are included. There is an electric allowance per resident. 

Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

The Resident Services fee is a recurring monthly charge that provides for everyday conveniences including Package Lockers and package management, 24/7 online resident portal access, pest control, apartment and common area WiFi (where applicable), shuttle service to campus areas, improvements and maintenance of common area amenity spaces including the fitness center, lightbulb replacements for residents, and scheduled HVAC filter replacements.

​Campus Crossings Alafaya allows approved pets which include dogs, cats and fish. Breed restrictions do apply. All other pets are prohibited. You must officially register your pet, pay any associated pet fees and pet rent, complete a Campus Crossings Alafaya Pet Agreement and adhere to all policies contained in the official Campus Apartments' Resident Handbook.

​Campus Crossings Alafaya is located within 1 mile of The University of Central Florida. Enjoy free shuttle service to campus!

​Yes, all resident vehicles must be registered with the office and a current year's parking decal must be displayed.  Guests are permitted to park in designated guest parking areas. 

​Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

​Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using Resident Portal. (Click MAINTENANCE under RESIDENTS on the website.) Follow the prompts to complete the service request.
• Call the office and speak with a Campus Crossings Alafaya team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):

• Call the leasing office. We have someone available 24/7.

Campus Crossings Alafaya has both furnished and unfurnished homes. Furnished apartments feature a dining room table with chairs, TV stand, coffee table, end-table, full size couch, side chair, bed-frame with full size mattress, dresser, luxury desk and desk chair.

All apartments include a breakfast bar, full size refrigerator, stove, hood range, full size sink with garbage disposal and microwave. 
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We recommend that you contact your roommates prior to moving-in to coordinate the common area furnishings and items such as; televisions, sound systems, trash cans, plates, silverware, cups, pots & pans, etc. For your own bedroom and personal space, you will need to bring your bath and personal products as well as a shower curtain & hooks, bath mats, towels, linens, pillows, and whatever else will help create your home away from home.

If your apartment is unfurnished, then you will want to coordinate with your roommates about common area furniture (sofa, other chairs, entertainment centers, and dining room tables), etc. Your community's staff members are a great resource for planning your move – don't hesitate to call them with questions or simply to feel reassured about what you've already prepared.

​Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages - The property will accept packages for residents which can be retrieved from the Amazon Hub locker 24/7. Larger packages can be retrieved during the property's scheduled business hours with proper identification. Provided the resident ops in for resident notifications, they will receive an email and/or text each time a package has been delivered (please contact our office for additional details).

Your lease requires you to have a minimum of $300,000.00 in liability coverage. There are two options for obtaining the required renter’s insurance:

Option #1: By doing nothing, your residential unit will be automatically enrolled in the Landlord Required Insurance Policy (“LRIP”) Program which protects the Landlord’s property only, in exchange for a monthly fee of $18.
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Option #2: Before your scheduled move-in date, procure a Renter's Insurance policy from a third-party insurer of your preference and provide evidence of coverage by submitting the policy or its declarations page at www.ho4verify.com/CampusApartments.